Terms & Conditions

By accessing and using ZentiQ Infosoft's website and services, you accept and agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services constitutes acceptance of any changes.

These terms apply to all visitors, users, clients, and others who access or use our services.

ZentiQ Infosoft provides IT consulting, software development, web and mobile application development, AI/ML solutions, ERP implementation, and developer hiring services.

All services are provided on a project basis or through dedicated resource hiring models.

Service specifications, timelines, and deliverables are defined in individual project agreements or statements of work (SOW).

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

Custom development services are tailored to client requirements and subject to separate agreements.

Payment terms are specified in individual project agreements or contracts.

For project-based work, payment milestones are defined in the SOW and must be met for project continuation.

For dedicated resources, payment is typically made on a monthly basis in advance.

All prices are quoted in USD or INR as specified in the agreement.

Late payments may incur interest charges and may result in suspension of services.

Refunds are subject to the terms specified in individual project agreements.

All payments are subject to applicable taxes and government levies.

Client IP: Upon full payment, clients own all intellectual property rights to custom-developed deliverables as specified in the project agreement.

Pre-existing IP: ZentiQ retains ownership of all pre-existing intellectual property, tools, frameworks, and methodologies used in service delivery.

Third-party IP: Any third-party software, libraries, or components used are subject to their respective licenses.

Confidential Information: Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

Portfolio Rights: ZentiQ reserves the right to showcase completed projects in our portfolio unless explicitly restricted by NDA.

Code Reusability: We may reuse general-purpose code, algorithms, and techniques across projects unless exclusively licensed to a client.

We treat all client information as confidential and implement appropriate security measures.

Non-Disclosure Agreements (NDAs) can be executed for projects requiring additional confidentiality.

Our team members are bound by confidentiality obligations regarding client projects and data.

We do not share client information with third parties except as required for service delivery or by law.

Confidentiality obligations survive the termination of service agreements.

We warrant that services will be performed in a professional manner consistent with industry standards.

We provide a warranty period for bug fixes as specified in individual project agreements (typically 30-90 days post-delivery).

DISCLAIMER: Services are provided 'as is' without warranties of any kind, express or implied, beyond those explicitly stated in project agreements.

We do not warrant that services will be uninterrupted, error-free, or meet all client requirements beyond agreed specifications.

We are not responsible for issues arising from third-party services, APIs, or platforms beyond our control.

Performance warranties are limited to the specifications outlined in the SOW.

Our total liability for any claims arising from services shall not exceed the total amount paid by the client for the specific project or service.

We are not liable for indirect, incidental, consequential, or punitive damages including loss of profits, data, or business opportunities.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control (force majeure).

Clients are responsible for maintaining backups of their data and systems.

We are not liable for issues arising from client-provided information, requirements, or third-party integrations.

Any claims must be brought within one year of the date the cause of action arose.

Either party may terminate services with written notice as specified in the project agreement (typically 30 days).

Immediate termination may occur in case of breach of contract, non-payment, or violation of terms.

Upon termination, client must pay for all work completed up to the termination date.

We will provide deliverables completed up to the termination date upon receipt of payment.

Confidentiality, intellectual property, and payment obligations survive termination.

Termination does not relieve either party of obligations incurred prior to termination.

Provide accurate and complete project requirements, specifications, and information.

Respond to queries and provide feedback within agreed timelines to avoid project delays.

Provide necessary access to systems, accounts, and resources required for service delivery.

Ensure that all content, data, and materials provided do not infringe on third-party rights.

Maintain appropriate backups of data and systems.

Comply with all applicable laws and regulations in using our services.

Make timely payments as per agreed terms.

Any disputes arising from these terms or services shall first be attempted to be resolved through good-faith negotiations.

If negotiations fail, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

The arbitration shall be conducted in English and the seat of arbitration shall be in India.

Each party shall bear its own costs of arbitration unless otherwise determined by the arbitrator.

The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking injunctive relief in court for breach of confidentiality or intellectual property rights.

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any legal proceedings shall be subject to the exclusive jurisdiction of courts in Gujarat, India.

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

These terms constitute the entire agreement between parties regarding the subject matter and supersede all prior agreements.